Maison Gildæ Privacy Policy
Last updated: 24 February 2026
This Privacy Policy describes how Maison Gildæ (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from [www.maisongildea.com](http://www.maisongildea.com) (the "Site") or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.
Information we collect directly from you
Information that you directly submit to us through our Services may include:
* Basic contact details, including your name, address, phone number, and email address
* Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number
* Account information, including your username, password, and security questions
* Shopping information, including the items you view, put in your cart, or add to your wishlist
* Customer support information, including the information you choose to include in communications with us (for example, when sending a message through the Services)
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information we collect through cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies").
Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information we obtain from third parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
* Companies who support our Site and Services, such as Shopify
* Payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process payments and fulfill orders
* Analytics and advertising providers, who may collect information through cookies, pixels, web beacons, SDKs, third-party libraries, and similar technologies when you visit our Site, open emails, click links, or interact with our Services or advertisements
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties and are not responsible for any third party’s policies or practices.
How we use your personal information
We may use your personal information for the following purposes:
Providing products and services
We use your personal information to provide you with the Services and perform our contract with you, including to:
* Process payments
* Fulfill orders
* Send notifications related to your account, purchases, returns, exchanges, or other transactions
* Create, maintain, and manage your account
* Arrange shipping
* Facilitate returns and exchanges
* Enable you to post reviews
Marketing and advertising
We may use your personal information for marketing and promotional purposes, including to send marketing, advertising, and promotional communications by email, text message, or post, and to show you advertisements for products or services. This may include using your personal information to tailor the Services and advertising on our Site and other websites.
Security and fraud prevention
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your account credentials safe.
Communicating with you
We use your personal information to provide customer support and improve our Services. This helps us respond to you, provide effective service, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For information about Shopify-related cookies, Shopify provides information on its website.
We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), to run analytics, and to better understand user interaction with the Services. We may also allow third parties and service providers to use Cookies on our Site to tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can usually choose to remove or reject Cookies through your browser settings. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some parts of the Services to function incorrectly or become unavailable.
How we disclose personal information
We may disclose your personal information to third parties for legitimate purposes, including in the following circumstances:
* Service providers and vendors who perform services on our behalf (e.g. website hosting, IT support, payment processing, analytics, customer support, fulfillment, and shipping)
* Business and marketing partners, including Shopify, to provide services and advertise to you
Categories of personal information disclosed (past 12 months)
We may have disclosed the following categories of personal information for the purposes described above:
Categories of personal information
* Identifiers (such as contact details and account information)
* Commercial information (such as order history, shopping activity, and customer support interactions)
* Internet or similar network activity (such as Usage Data)
Categories of recipients
* Vendors and service providers (including payment processors, fulfillment partners, and analytics providers)
* Business and marketing partners
* Affiliates
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
Selling, sharing, and targeted advertising (if applicable)
We may "sell" or "share" (as those terms are defined in applicable law) personal information for advertising and marketing activities.
Categories of personal information
* Identifiers (such as contact details and account information)
* Commercial information (such as records of products or services purchased and shopping information)
* Internet or similar network activity (such as Usage Data)
Categories of recipients
* Business and marketing partners
User-generated content
The Services may allow you to post product reviews or other user-generated content. If you choose to submit content to public areas of the Services, that content may be public and accessible by others.
We do not control who may access information you choose to make public and cannot ensure that third parties will respect your privacy or keep information secure. We are not responsible for the privacy, security, accuracy, use, or misuse of information you choose to make public.
Third-party websites and links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not controlled by us, you should review their privacy policies and terms.
We are not responsible for the privacy or security of third-party sites, or for the accuracy or reliability of information found on them. Information you share on third-party platforms may also be visible to others and may be used according to those third parties’ own policies.
Children’s data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to us, please contact us so we can delete it.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share" (as defined under applicable law) personal information of individuals under 16 years of age.
Security and retention of your information
No security measures are perfect, and we cannot guarantee absolute security. Information you send to us may not be secure in transit, so we recommend you do not send sensitive or confidential information through unsecured channels.
We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce agreements.
Your rights and choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information (subject to applicable legal limitations):
* Right to access / know what personal information we hold about you
* Right to delete personal information
* Right to correct inaccurate personal information
* Right to data portability (receive a copy of your personal information and request transfer to a third party)
* Right to opt out of sale, sharing, or targeted advertising (if applicable)
* Right to limit use and disclosure of sensitive personal information (if applicable)
* Right to restrict processing (in some jurisdictions)
* Right to withdraw consent (where processing is based on consent)
* Right to appeal a decision regarding a privacy request (where applicable)
* Right to manage communication preferences (including unsubscribing from marketing emails)
You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request.
We will not discriminate against you for exercising your privacy rights.
Contact
If you have questions about this Privacy Policy, would like to exercise your rights, or would like to make a complaint, please contact us at:
Email: Amy.Gildea@maisongildea.com
Business name: Maison Gildæ
Website: www.maisongildea.com
If you are not satisfied with our response to your complaint, you may have the right to contact your local privacy regulator, depending on where you live.
